Manage Sub-Categories (Create, Edit, Delete)

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Create Sub-Category

1 – Login to Self-Help dashboard using super admin credentials.

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On successful login admins will be redirected to home page of Self-Help portal which will show “Dashboard” button.

2 – Click on “Dashboard” button to access Admin section.

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3 – Click on “Content Management” tab and then select “Sub-Categories”.

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4 – For creating new sub-category click on “+SUB-CATEGORY” button at top right corner.

5 – A new “CREATE SUB-CATEGORY” form window will open. Enter the relevant information about your sub-category and click on “SAVE” button.

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Name – This is the sub-category name to be shown.

Category – Select the category under which this sub category is to be put.

Sequence – This will determine the order of subcategories that will be listed.

Publish – Yes/No – Select Yes if you want to publish or make it live now. Select No if you want to create sub-category but do not want to show it to users now.

Save – Once done click on Save button to save the sub-category. If you have selected “Yes” in Publish field then it will be shown to users.

If information provided is correct the sub-category will be created and displayed in list.

Update Sub-Category

1 – Select the sub-category that is to be updated.

2 – Click on “EDIT” button. Your existing details will be shown in update sub-category form.

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3 – Make the changes and click on “UPDATE”.

Delete Sub-Category

1 – Select the sub-category that is to be deleted.

2 – Click on “DELETE” button.

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Note :- Be very careful in using this feature. Deleting sub-category will also delete all the solutions which are in this.  If you want to keep the sub-category but do not want to show to users see the next section.

3 – The sub-category and solutions relevant to this sub-category will be deleted.

Publish/Unpublish the Sub-Category

The sub-category can be kept in this section but will only be shown to users if it is published.

1 – Select the sub-category that is to be published.

2 – Click on “EDIT” button.

3 – Change Publish to Yes or No.

4 – Click on “UPDATE”.

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